Process from start to finish:
If the pool table you want is not in stock we will give you a good idea of how long it would take to build. If in stock we can get it ready to ship and picked up by freight typically in just a few business days. When your pool table is picked up by the freight line we will then contact you with the shipping details of the freight company and your tracking info. Each table comes on a pallet with approximately 12 pieces to be individually carried into your house or garage. Please let us know if there is not access for an 18-wheeler semi to get near the end of your drive, in which case other arrangements would need to be made for delivery. If you need to use an installer of ours in your area we will also provide you with their contact info and the two of you can schedule a time for install/setup that is convenient for you. Install usually takes about 2-3 hours and will be done by a professional installer. Once the table is set up we appreciate any photos you would send us to show the beauty of your billiard room and to use on our website. Please let us know if you have any questions on the process.
We are pleased that our customers send us photos of their table in their home to show us and you how satisfied they are with our tables and service.
Simply give us a call at 402.438.4398 and we will be happy to take time to answer any of your questions and take your order. We will coordinate everything with you and the freight and installer. We will keep you notified to make the delivery and setup of your pool table go as smoothly as possibly. So that you you and your family and friends are playing on your table asap.
We accept all major credit cards except American Express. We pass along a 3% discount, (average merchant credit card charge cost), for any orders paying by check or bank wire. We require 1/2 down at time of order and the balance when the table ships.
Your personal Information and credit card information is never resold, or given to a third party. The only information given is to the shipping company so they may deliver your purchase to your address, and contact you if necessary and to the installer so they may also contact you.
We provide a 1 year parts and labor warranty. You will not be responsible for any shipping, labor, or parts, you are 100% covered for 1 year from the day you take delivery.
We have never had a pool table returned in 10 years because 100% of customers have been completely satisfied over the course of 10 years and we have had 0 complaints with the Better Business Bureau since joining in 2006. All sales are final, we do not accept returns or refunds. We do guarantee that the table will be new and in new condition, and if there is any damage from freight we will remedy the issue as fast as possible, We will send a replacement part/s if needed so you can have your table set up and playing without having to wait for a freight claim to be complete.
Due to the one of a kind distinct handcraftsmanship put into each and every pool table please have patience and expect about 4 weeks for a table of this quality and grandeur to be made.
We have BCA certified installers in all 50 states, so professional installation can be done wherever you live.