We have these policies so that the customer can make an informed purchase, know our policies, and continue to offer our valued customers quality new pool tables
Most orders ship within 1 week and arrive in less than 2 weeks, if an item is out of stock it takes 6-8 weeks to build typically. We gladly except credit cards, bank wires, and checks, (all personal checks are held 10 business days before an order is shipped).
Refund & Return Policy
All sales are final, we do not accept returns or refunds. We do guarantee that the table will be new and in new condition, and if there is any damage from freight we will remedy the issue as fast as possible, We will send a replacement part/s if needed so you can have your table set up and playing without having to wait for a freight claim to be complete.
What if there is Freight damage?
We haven’t had any pool tables damaged by freight for years, but if it happens:
***NOTE any SHIPPING Damages with the delivery person on their paperwork before they drive off, otherwise damage during shipping will not be covered ***
Freight damage is obviously something that we can not control and we appreciate your cooperation for quick remedies in such matters. Our Pool Tables are brand new when they are shipped and that’s the way they should arrive to you! *** Noting damages on the freight companies paperwork before the freight driver leaves you is absolutely neccessary for a claim to be made. We will send the replacement part/s if needed so you can have your table set up and playing without having to wait for a freight claim to be complete.
We provide a 1 year parts and labor warranty. You will not be responsible for any shipping, labor, or parts, you are 100% covered for 1 year from the day you take delivery.
Answers to Common Purchasing Questions
We accept Visa, MasterCard, and Discover.
It is safe to shop online as we use Secure www.Authorize.net to handle all our secure online transactions. We will call you when the online order and payment is received and go over the order with you.
If having difficulties ordering online, feel free to call us at 402.438.4398 and we will help you, or orders can also be placed over the phone.
You may pay with a bank wire, please call us at 402.438.4398 for bank wire instructions. We will call you when payment is received.
You may pay with a check, please send a check to:
Generation Russian Pyramid Billiards
355 Bruce DR.
Lincoln, NE 68510
We require 10 business days for all checks to clear. We will call you when payment is received.
We will call you when we have tracking information from the freight company and the name and number of the professional installer.
There are not taxes on orders placed outside of Nebraska, NE is 7.0% sales tax.
Shipping is a flat $500.00 per table for all 48 Continental States, Alaska and Hawaii please contact us by calling 402.438.4398 for a shipping quote.
All information when ordering is safe. We use a secure SSL session, that is encrypted, protecting you against fraud.
Your personal Information and credit card information is never resold, or given to a third party. The only information given is to the shipping company so they may deliver your purchase to your address, and contact you if necessary and to the installer so they may also contact you.