GENERATION RUSSIAN PYRAMID
Ordering
Process from start to finish:
If the pool table you want is not in stock, we will give you a good idea of how long it would take to build. If in stock, we can get it ready to ship and picked up by freight typically in just a few business days. When your pool table is picked up by the freight line, we will then contact you with the shipping details of the freight company and your tracking info. Each table comes on a pallet with approximately 12 pieces to be individually carried into your house or garage. Please let us know if there is not access for an 18-wheeler semi to get near the end of your drive, in which case other arrangements would need to be made for delivery. If you need to use an installer of ours in your area, we will also provide you with their contact info and the two of you can schedule a time for install/setup that is convenient for you. Install usually takes about 2-3 hours and can be done by any professional installer. Once the table is set up, we appreciate any photos you would send us to show the beauty of your billiard room and to use on our website. Please let us know if you have any questions on the process
We are pleased that our customers send us photos of their table in their home to show us all how satisfied they are with our tables and service.
Simply give us a call at 402.438.4398 and we will be happy to take time to answer any of your questions and take your order. We will coordinate everything with you and the freight company and installers and keep you notified to make the delivery and setup of your log pool table go as smoothly as possibly so that you can be playing on your table asap.
Payment
We accept Visa, Master Card, Discover, check, or bank wire. Add 3% to your total if using a credit card for payment. We require 1/2 down at time of order and the balance when the pool table ships.
Due to the one-of-a-kind distinct hand craftsmanship put into each and every pool table please have patience and expect about 4 weeks for a table of this quality and grandeur to be made.
We have BCA certified installers in all 50 states, so professional installation can be done wherever you live, and if you already have an installer in mind, we are more than happy to work with them as well.
Privacy Statement
Information provided to make a credit card purchase at GENERATION RUSSIAN PYRAMID is never resold or given to a third party. Neither is any of your personal information like phone and address given to anybody except for the shipping company so they may deliver your purchase to your address and contact you if necessary.
Warranty
GENERATION RUSSIAN PYRAMID is proud to carry the best looking and highest quality log pool tables. All our tables have a proven record of customer satisfaction, and we are therefore confident and pleased in giving you a 2-year material warranty and 90 days labor warranty. Warranty does not apply when damage results from misuse or neglect.
Returns
We take pride in 100% satisfaction from all our customers, and never having a pool table returned. And we have had 0 complaints with the Better Business Bureau since joining in 2006. In the event we have a first return request; The table would be subject to a 25% restocking fee. We would expect that the table be received in the original condition that you received it in.
We do guarantee that the table will be new and in new condition, and if there is any damage from freight we will remedy the issue as fast as possible. Fortunately this might happen only 1% of the time, but if it does we will send a replacement part/s if needed so you can have your table set up and playing without having to wait for a freight claim to be complete.
Process from start to finish:
If the pool table you want is not in stock, we will give you a good idea of how long it would take to build. If in stock, we can get it ready to ship and picked up by freight typically in just a few business days. When your pool table is picked up by the freight line, we will then contact you with the shipping details of the freight company and your tracking info. Each table comes on a pallet with approximately 12 pieces to be individually carried into your house or garage. Please let us know if there is not access for an 18-wheeler semi to get near the end of your drive, in which case other arrangements would need to be made for delivery. If you need to use an installer of ours in your area, we will also provide you with their contact info and the two of you can schedule a time for install/setup that is convenient for you. Install usually takes about 2-3 hours and can be done by any professional installer. Once the table is set up, we appreciate any photos you would send us to show the beauty of your billiard room and to use on our website. Please let us know if you have any questions on the process
We are pleased that our customers send us photos of their table in their home to show us all how satisfied they are with our tables and service.
Simply give us a call at 402.438.4398 and we will be happy to take time to answer any of your questions and take your order. We will coordinate everything with you and the freight company and installers and keep you notified to make the delivery and setup of your log pool table go as smoothly as possibly so that you can be playing on your table asap.
Payment
We accept Visa, Master Card, Discover, check, or bank wire. Add 3% to your total if using a credit card for payment. We require 1/2 down at time of order and the balance when the pool table ships.
Due to the one-of-a-kind distinct hand craftsmanship put into each and every pool table please have patience and expect about 4 weeks for a table of this quality and grandeur to be made.
We have BCA certified installers in all 50 states, so professional installation can be done wherever you live, and if you already have an installer in mind, we are more than happy to work with them as well.
Privacy Statement
Information provided to make a credit card purchase at GENERATION RUSSIAN PYRAMID is never resold or given to a third party. Neither is any of your personal information like phone and address given to anybody except for the shipping company so they may deliver your purchase to your address and contact you if necessary.
Warranty
GENERATION RUSSIAN PYRAMID is proud to carry the best looking and highest quality log pool tables. All our tables have a proven record of customer satisfaction, and we are therefore confident and pleased in giving you a 2-year material warranty and 90 days labor warranty. Warranty does not apply when damage results from misuse or neglect.
Returns
We take pride in 100% satisfaction from all our customers, and never having a pool table returned. And we have had 0 complaints with the Better Business Bureau since joining in 2006. In the event we have a first return request; The table would be subject to a 25% restocking fee. We would expect that the table be received in the original condition that you received it in.
We do guarantee that the table will be new and in new condition, and if there is any damage from freight we will remedy the issue as fast as possible. Fortunately this might happen only 1% of the time, but if it does we will send a replacement part/s if needed so you can have your table set up and playing without having to wait for a freight claim to be complete.
GENERATION RUSSIAN PYRAMID